Refund and Returns Policy
We have a 14-day return policy, which means you have 14 days after receiving your order to request a return.
To be eligible for a return, your the product(s) you wish to return must be in the same condition that you received it.
To start a return, you can contact us at firstname.lastname@example.org. Please note that returns will need to be sent to the following address:
PO Box 1217, Park Ridge, QLD, 4125.
If your return is accepted you will need to ship the products back to us at your own expense. Products sent back to us without first requesting a return will not be accepted.
You can always contact us with any return or refund related questions at email@example.com.
Damages and Issues
Please inspect your order upon receipt and contact us immediately if the products are defective, damaged, or if you receive the wrong products, so that we may evaluate the issue and make it right.
Unfortunately, we cannot accept returns on sale items or gift cards.
The fastest way to ensure you get what you want is to return the products you have, and once the return is accepted, make a separate purchase for the new products.
We will notify you once we’ve received and inspected your return to let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process the refund and return the funds to you.
Please note that in no circumstances can the cost of shipping be refunded.
If more than 15 business days have passed since we’ve approved your return, please contact us at firstname.lastname@example.org.